Frequently asked questions
Are your candles pet-safe?
Scented soy candles, when used properly, do not present an immediate health risk to pets. Concerns related to essential oils generally occur through ingestion or direct contact with the skin. When enjoying our candles or other scented products, place them in a spacious, well-ventilated area. If accidental ingestion happens, contact your veterinarian or an emergency veterinary clinic right away.
What is your return policy?
We accept returns within 7 days of purchase for unopened and unused items. If you received a damaged product, please reach out to us and we'll provide a resolution.
When will I get my order?
Orders are processed within 2 business days. Once your order has shipped, you will receive an email with further information. Typically, shipping within Canada usually takes 5-7 business days, and U.S. orders can take 7-10 business days. Delivery times may vary depending on your location.
Where are your products manufactured?
Our products are made in Canada with all ingredients from USA.
How much does shipping cost?
Shipping within Quebec is $10 flat rate, and $14.00 to the rest of Canada and USA. Orders over $150 get free shipping.